Delivery

All items are individually handmade to order.
Waiting times can be variable, depending on the time of year and number of orders being processed at any one time. We aim to complete your order within 7 to 10 working days. Larger items and bespoke bags with more carving will obviously need more time.

Such items will be posted via Royal Mail Special Delivery on completion.

We recommend the Special Delivery service within the UK because all items are bar coded, insured, and traceable at all times throughout their system. We will not despatch items under any other method.

If you are ordering from outside the UK, dependent on your location you may be subject to import duty and/or import restrictions. You should contact the relevant government department or agency involved or view their website for further information (most are helpful). You should do this before purchasing, as meeting any import regulations or customs duty is your own responsibility.

The declared value for customs purposes of any single item, or items packed together in one shipment, is the price you paid in GBP, USD or Euros less the post and packing costs. We always declare the full value of the items.

Any duty usually has to be paid locally within a time period set by your customs agency and/or carrier to allow delivery to occur. Often the local collection of duty is delegated to your national postal service or carrier and a small handling fee can also be charged by them. The threshold for import duty is relatively low in some countries, and it can be worth checking to see if a reduced value order (i.e. smaller quantity of items in a single package) avoids import duty if you are intending buying a number of low cost items from us. If this is the case you can order and pay for each item (plus the associated post and packing costs) individually as and when you want them. Each purchase will then be shipped independently.

We will confirm the shipping of your item by email on the day of despatch.

If you have chosen Royal Mail Special Delivery for UK items we will also send you the tracking number and the day and estimated time of delivery.