Terms and Conditions

Skyravenwolf.com operates under established ecommerce good practice. It is our responsibility to lay out clearly the procedures used on this website. Many can be found in separate sections dealing specifically with Ethics, Delivery, Export Restrictions, Privacy, etc. Please take the time to read through any detail and facts advised on this website for ease of transaction and satisfactory outcomes for both you and us.

You will be asked to agree to these Terms and Conditions before ordering products from this site. In order to indicate you accept these terms and conditions you click on the ‘Agree’ button at the end of this document. This agreement is governed by English Law and all communication is in English.

As these Terms and Conditions change from time to time without notice it is recommended that you read them thoroughly upon returning to the site. It is recommended that you print off a copy of this agreement when you purchase a product from the site as we do not keep a copy of the individual agreement between you and us.

Please note you can only purchase products from this website if you are over 18. Products are supplied worldwide, except where there are international trade restrictions, but some products are only listed for supply within the UK and the EU as our policy.

In this Agreement ‘we’, ‘us’ and ‘our’ refers to skyravenwolf.com and ‘you’ and ‘your’ refers to you as the customer.

No contract comes into force between you and us until we accept your order.

You add any products you wish to purchase to your shopping cart, and then proceed to the checkout. If you are a new customer you then create an account and log in, if you are an existing customer, you enter your log in details. You select your preferred method of delivery if an option is available, and confirm your order and your agreement to the Terms and Conditions. We recommend postal insurance and will not despatch some items without it. You will then be passed to the financial processing site which will handle your payment.

Prices are in GBP (Pounds Sterling) and payment has to be in GPB. Any price information in another currency is for guidance. Your financial services card provider will make the currency exchange (at their rate) for you if you are buying in another currency.

Please note skyravenwolf.com never sees your financial details in the payment process and we do not hold any of your financial details on file. Skyravenwolf.com will not pass any information about you to any other party. We respect your right to privacy.

Upon payment we will send you the First Acknowledgement, and once we have checked we can meet your order we will send you the Second Acknowledgement - and only at that point is a contract in place.

We currently operate a loyalty scheme whereby you will receive 10% of your purchase cost credited to your account towards future purchase. This loyalty bonus is valid for one year from the date of your qualifying purchase. The loyalty bonus can be spent by you only on this website and is not transferable to another person. You can spend in whole or part or save loyalty bonuses as you choose. If you have enough loyalty bonus saved you can purchase entirely with the loyalty bonus you have available.

If you wish to ask us to supply a bespoke item, incorporating your own themes or special features within our design and resource philosophy, this is welcomed, but will be subject to an email agreement as to our design content, material content, fixed delivery period, and fixed price, and will require a non returnable deposit. Goods are despatched upon payment in full, and because they are to your personal specification, are non returnable unless there is an unexpected error or defect in their material content or crafting. If you intend having matched items as a collection this can usually only be done if all items are ordered together. This is due to the very limited availability and limited quantities of vintage and antique materials, including textiles, that are used. We carry a very extensive stock of unusual and rare materials including textiles but the chances of finding exactly matching items later is virtually nonexistent in most cases; occasionally we can get close or offer a similar look and feel. If you own rare materials you particularly would like incorporated into a bespoke product that can be done, providing the material is checked to see that it is fit for function.

All products unless stated otherwise are professionally hand crafted in Wales with care, consideration and reverence using professional specialist equipment and a wide range of traditional specialist art and craft techniques.

All art and design is original and unique.

All intellectual property rights are reserved.

Your statutory rights as a customer are unaffected by this agreement.